Frequently Asked Questions
Why can't I add items to my Shopping Cart or checkout?
Usually, when there is an issue with a shopping cart, it is likely due to the browser that you are using. There might be restrictions keeping the website from functioning properly. Here are a few recommendations to try!
Please note that our worksheets are also available for purchase on our Teachers Pay Teachers page as well. The prices for each worksheet are slightly higher ($0.95) due to the minimum requirements from the site.
- Try making the purchase using a different browser such as Microsoft Edge, Firefox, Chrome, Opera, etc.
- Visit the site and attempt to make the purchase using the Incognito or Private Browser mode.
- Clear your cookies and cache (browsing data) in the browser that you are currently using. This can be done by accessing your settings and can usually be found under Privacy and Security. Once completed, you will need to restart your browser. Keep in mind that clearing this data will log you out of other websites where you've previously stored information.
- Disable browser extensions. Sometimes browser extensions can cause a website from functioning as it should.
- Keep in mind that if you are using a work computer/internet, there might be restrictions that keep you from accessing our shopping cart. You should try to make your purchase using a personal device if that might be the issue.
- Use a mobile device (smartphone/tablet) to make the purchase.
Please note that our worksheets are also available for purchase on our Teachers Pay Teachers page as well. The prices for each worksheet are slightly higher ($0.95) due to the minimum requirements from the site.
Do you offer any memberships or a way to get access to all of the worksheets?
There are currently no membership services or ways to gain access to all of the resources on the site. Each resource must be purchased individually. Licensing is unrelated to access to resources.
Is there a way to purchase all the worksheets in a category?
If you are interested in purchasing all of the worksheets in a particular section or multiple sections, please use the Contact Form and let us know! We can create a bulk order for you so that you won't need to add each individual worksheet to your Shopping Cart. For larger orders, please allow up to 24 hours to complete your request.
Is there special pricing for bulk orders?
Currently, we do not offer special pricing for bulk orders. This is due to the site-wide discount we already offer on orders over $5. If your bulk order goes over $5, it will automatically be eligible for a 15% discount off the total using the coupon code MYLE15 at checkout.
Do you accept purchase orders?
Certainly! Purchase order instructions can be found here.
How do I get the items that I ordered?
All of our products (except books) are digital files. The worksheets and games are PDF files and the ClassPaks are PowerPoint shows. Once you make the purchase, you will have immediate access to the resources. Your initial download link will be available on the Order Confirmation page. Additional links will be e-mailed as part of your receipt. These e-mailed links will be available for unlimited download after purchase. We do recommend downloading your files as soon as you are able to. If you do not receive your receipt within the hour of your purchase, please complete the contact form and let us know.
Why can't I enter my Payment Information?
In order for the Payment Information to become available, you will first need to completely fill out Personal Information before hitting the Next button. Once this is completed, the Pay Information will drop down and allow you the option of either using PayPal or a Credit/Debit Card for payment. This is also where you will be able to +Add a Coupon Code if applicable.
Why didn't I receive a receipt for my order?
Sometimes there can be a delay in the system or a malfunction might keep you from receiving your receipt at all. Mistyping of your e-mail address can also be an issue as well. Fill out the contact form below, and a copy of your receipt will be forwarded to you!
I would like to make multiple copies of a worksheet. Is this permitted?
The purchase of a resource grants you an Individual License. You are able to make multiple copies for Personal Use only, which includes for your individual use, and to teach, counsel, or mentor an individual, class, or a small group. Licenses are non-exclusive and non-transferable. The purchase you make only permits you to own a copy of the digital file, so transmitting the files to another person's possession is not permitted.
If you would like to use the resource for a program, curricula, publication, or any other form of distribution, an Enhanced License is required. Click here to learn more about the Individual License and Enhanced License.
If you would like to use the resource for a program, curricula, publication, or any other form of distribution, an Enhanced License is required. Click here to learn more about the Individual License and Enhanced License.
Why aren't my worksheets printing out correctly?
If your downloaded file is not printing correctly, please make sure that your Adobe PDF Reader is updated as well as your printer settings. If these do not work, please contact us and we will send over different versions of the resource for you to try.
Is there a number that I can call for assistance?
Currently, we only offer web support through e-mail correspondence. Most of our customers are able to get their questions answered and issues resolved promptly. You can contact us by filling out the form below or e-mailing us directly at hello@mylemarks.com.
Can I request a Spanish translation of a resource?
Yes, you may! If there are any worksheets that you would like to purchase that currently do not include a version in Spanish, you may complete the form below and submit a request. Keep in mind that the request must be a minimum of five worksheets. Please fill out the contact form below or send an e-mail directly to hello@mylemarks.com. You will receive a confirmation, and we will submit the worksheets to our Spanish translation services. Allow for 3-5 business days for the request to be filled. You will be notified once the requested translations have been added to the website. There are no extra fees or charges for translations. Requests are limited to 1-2 page worksheets or handouts.
I love Mylemarks! How can I let the world know?
Aww, we're flattered! Your feedback is very important to us. The more customers that we are able to reach, the more creative resources we are able provide. Word of mouth is a very effective way to help support Mylemarks. You can recommend our website to friends or colleagues or your can follow and share on our social platforms (Pinterest, Facebook, YouTube). You can also provide a testimonial by completing the form below and selecting Testimonial under Reason for Contact or by emailing us directly at hello@mylemarks.com. Please, be sure to read the disclaimer below!
