Frequently Asked Questions
Why can't I add items to my Shopping Cart or checkout?
Usually, when there is an issue with a shopping cart, it is likely due to the browser that you are using. There might be restrictions keeping the website from functioning properly. Here are a few recommendations to try!
Please note that our worksheets are also available for purchase on our Teachers Pay Teachers page as well. The prices for each worksheet are slightly higher ($0.95) due to the minimum requirements from the site.
- Try making the purchase using a different browser such as Microsoft Edge, Firefox, Chrome, Opera, etc.
- Visit the site and attempt to make the purchase using the Incognito or Private Browser mode.
- Clear your cookies and cache (browsing data) in the browser that you are currently using. This can be done by accessing your settings and can usually be found under Privacy and Security. Once completed, you will need to restart your browser. Keep in mind that clearing this data will log you out of other websites where you've previously stored information.
- Disable browser extensions. Sometimes browser extensions can cause a website from functioning as it should.
- Keep in mind that if you are using a work computer/internet, there might be restrictions that keep you from accessing our shopping cart. You should try to make your purchase using a personal device if that might be the issue.
Please note that our worksheets are also available for purchase on our Teachers Pay Teachers page as well. The prices for each worksheet are slightly higher ($0.95) due to the minimum requirements from the site.
Is there a way to purchase all the worksheets in a category?
If you are interested in purchasing all of the worksheets in a section or multiple sections, please use the Contact Form and let us know! We will create a bulk order for you so that you don't have to add each individual worksheet to your Shopping Cart.
Is there special pricing for bulk orders?
Currently, we do not offer special pricing for bulk orders. This is due to the sitewide discount we offer on orders over $5. If your bulk order goes over $5, it will automatically be eligible for a 15% discount off the total using the coupon code MYLE15 at checkout.
Do you accept purchase orders?
Certainly! Purchase order instructions can be found here.
How do I get the items that I ordered?
All of our products (except books) are currently digital files. The worksheets and games are PDF files and the ClassPaks are PowerPoint shows. Once you make the purchase, you will have immediate access to the resources. Your initial download link will be available on the Order Confirmation page. Additional links will be e-mailed as part of your receipt. These e-mailed links will be available for unlimited download after purchase. We do recommend downloading your files as soon as you are able to.
I would like to make multiple copies of a worksheet. Is this permitted?
The purchase of a resource grants an Individual License. You are able to make multiple copies for Personal Use only, which includes for your individual use, and to teach, counsel, or mentor an individual, class, or a small group. Licenses are non-exclusive and non-transferable. The purchase you make only permits you to own a copy of the digital file, so transmitting the files to another person's possession is not permitted. If you would like to use the resource for a program, curricula, or any other form of distribution, an Enhanced License is required. Click here to learn more about the Individual License and Enhanced License.
Why didn't I receive a receipt for my order?
Sometimes there can be a delay in receiving your e-mailed receipt. Mistyping of your e-mail address can also be an issue as well. Fill out the contact form below, and a copy of your receipt will be forwarded to you!
Why can't I enter my Payment Information?
In order for the Payment Information to become available, you will first need to completely fill out Personal Information before hitting the Next button. Once this is completed, the Pay Information will drop down and allow you the option of either using PayPal or a Credit/Debit Card for payment. This is also where you will be able to +Add a Coupon Code if applicable.
